Dibutuhkan:
IT Helpdesk Officer
PT Home Credit Indonesia
Semarang, Surabaya, Yogyakarta
Bidang Pekerjaan:
IT
Deskripsi Pekerjaan:
Solves incidents and requests based on inputs from ticketing system and from superior
Provides on-sites and remote support of users
Solves Point of Sales issues with high priority to minimize their unavailability to provide sales services to the customers
Registers requests and incidents from users, from monitoring system and based on own observation, converts them into tickets in ticketing system
Ensure tickets are created for every request and incidents
Critical incidents registers also in Group ticketing system
Assigns task to proper solver, if necessary, involve support from vendor
Performes routine activities ex. regular checks, report, etc and participates on IT Project
Ensure the compliance with license and other agreements, respect safety standards
Will be located in Semarang
Persyaratan:
Preferably local talent from Semarang
Good level of English (verbal and written)
Minimum 2 years experience in IT Operations
Practical experience with administration of Windows or Unix operating system
High level of PC skills – documentation, presentation, calculation, communication, data manipulation, troublrshooting, knowledge bases
Good communication skills
Reliable and independent person
Kantor Pusat:
Plaza Oleos 8th floor, No. 53A, Jl. T. B. Simatupang, Jakarta, DKI Jakarta, Daerah Khusus Ibukota Jakarta 12520, Indonesia
